Guarantee Policy

• 24 months against any fault of manufacturing of the parts, excluding the consumables and the electrical components.
• We guarantee the purchaser that its machines and electric sets have been checked. The goods are guaranteed against defects in materials and workmanship for 24 MONTHS from the date of installation.
• Other components not built by us have the same guarantee that the manufacturer gives (engines, valves, etc.)
• The normal functioning and rendering of the machine for an eight-hour day is guaranteed for two years from the date of installation.
• The pieces and elements reasonable to the usage which are worn out by the functioning of the machine or the break down which can occur due to the mishandling of the machinery such a failure to grease its pieces do not come under the guarantee.
• We will carry out the reparation or substitution of the materials or elements assuming responsibility exclusively to the value of the materials or elements to be substituted, which will be supplied without charge for the damaged parts, whenever the faults occur in the normal functioning of the machines imputable to manufacturing or material defects within the mentioned period of guarantee. We shall not under any circumstances be responsible for or liable to any party or entity for any economic loss or physical harm or any incidental, consequential, or special damages arising or resulting from any defect in products.
• The labor fees are covered by us for two year guarantee as well. Technician’s travels and accommodation expenses are excluded and will be charged to the purchaser.
• It is understood that the guarantee will not apply to the supplied machinery or any of its parts or elements involved in an accident, alteration, improper use, improper handling, negligence, improper treatment, etc. or any damage derived from fire, flooding, or other cases beyond control. Damages which can be caused during transportation will be covered by the corresponding insurance, according to the agreed INCOTERM.
• Likewise, We renounce all responsibility and obligations arising from the guarantee when the purchaser confides the reparation of the machine or substitution of any of its parts or elements to personnel outside the Technical Assistance Service, except in the case that it has been previously authorized in writing by Us.